Pricing, compared
What POD-support helpdesks actually charge, once the AI fees are on the bill.
Most helpdesks now charge for the ticket AND the AI resolution on top. We went through the public pricing pages, ran the same 300-ticket month, and put the honest total next to Podley’s flat price. Pick one below for the full breakdown, including what each tool does well.
Assumption you can change: a 300-ticket month where about half (150) get an AI-drafted resolution and the rest need a human touch - a typical mix for a small POD store. Change the split and the totals below move with it; the shape of the comparison does not.
Gorgias
$60/mo for their entry plan
Zendesk
Per-agent seats - $19/agent/mo (Support only
Tidio
$24-29/mo for the Starter plan (100 conversations included
Podley Studio
300 resolutions included, flat
Figures dated per competitor page; see each page for the exact source and the full line-item breakdown.
None of these are bad tools - Gorgias and Zendesk in particular are mature, well-built helpdesks with real strengths for a multi-channel support team. Podley isn’t trying to be a better version of them. It does one narrow thing: reads your Gmail, checks the live Shopify and Printify order, and drafts the reply in your voice, for one flat price, with your approval until you grant it autonomy. If you need live chat, social DMs, or a large support team, one of the tools below is probably the right call.
See what Podley drafts for your next customer email.
Connect Gmail and Shopify in about two minutes. From then on Podley reads every new customer email, pulls up the real order from Shopify and Printify, and writes the reply in your voice. Nothing sends until you approve it.