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Podley touches your customer emails, order data, and store info. Here's exactly what that means — and what you can do about it.
We will never sell your data.
We will never share it with third parties.
We will never feed it into AI training data.
Your customer data exists for one purpose: helping you respond to support emails.
Gmail — emails are scanned to find customer service messages
Incoming emails are scanned and classified by AI. Only emails identified as customer service are processed further. Non-CS emails are never stored long-term or used for any other purpose.
Shopify — orders and customers (read-only)
Order numbers, tracking info, fulfillment status, and customer profiles. We never modify your store.
Print-on-demand providers
Order and fulfillment data from Printify, Printful, Gooten, or Gelato — read-only, for order context.
AI provider — email content for classification
Email text is sent to Anthropic (Claude) for classification and drafting. They do not train on your data.
Your personal email content
Emails are briefly scanned to identify customer service messages. Non-CS emails are automatically filtered and permanently deleted within 30 days. We never read, use, or store personal email content beyond this classification step.
Your product costs, margins, or financials
We pull order details, never pricing data or revenue figures.
Your bank or payment information
All billing goes through Stripe. We never see card numbers or bank details.
Your Shopify admin, theme, or settings
We use read-only API scopes. We can't change products, settings, or storefront code.
Your data for AI model training
Neither we nor our AI provider (Anthropic) use your data to train models.
Every email goes through a clear pipeline. Here's exactly what happens at each step.
A new email arrives in your Gmail inbox. Podley scans it to determine if it's a customer service message.
Emails are classified by AI. Non-CS emails are filtered out and deleted within 30 days. Your Gmail inbox is never modified.
The email text is sent to Anthropic (Claude) to determine the type: order inquiry, refund request, shipping issue, etc.
Anthropic does not store or train on your data. Processing uses their zero-retention API.
Podley fetches the relevant order from Shopify and fulfillment status from your POD provider (read-only).
Data is fetched on-demand per case. We don't bulk-sync your entire store.
AI generates a reply using your voice settings, the email context, and order data. The draft is stored in your Podley dashboard.
In Training Mode, you review every draft. In Autopilot, approved categories send automatically.
Review, edit, or approve the draft. See exactly what AI generated and what data it used. Override anytime.
Full audit trail of every action Podley takes on your behalf.
All stored data — OAuth tokens, case data, settings — is encrypted using AES-256.
Every API call and webhook between Podley, your integrations, and AI providers uses TLS 1.3.
Database enforces that each user can only access their own data. No cross-tenant access is possible.
Every incoming webhook from Shopify, Printify, and Stripe is cryptographically verified.
API endpoints are rate-limited. Suspicious activity is flagged and blocked automatically.
Every significant action — logins, AI responses, integration syncs — is logged with timestamps.
Your data belongs to you. These rights apply to every Podley user, regardless of location.
See every action Podley takes — every email read, every draft generated, every API call made. Complete audit trail.
Download all your data anytime. Case history, templates, settings — it's yours. No lock-in, no hoops.
Request complete data deletion at any time. We remove all your data within 30 days, including backups. No questions.
We comply with GDPR (EU), CCPA/CPRA (California), and applicable data protection laws. For full details on your rights, see our Privacy Policy.
Start your 14-day free trial and see exactly how Podley handles your data.
Questions about privacy? Email us at privacy@podley.app