Support that checks Shopify and Printify, prepares replacements, and drafts replies in your voice. You approve every one. Less inbox dread. More room to breathe.
14 days free · No credit card
Angry customers, chargeback threats, tab after tab. Podley takes the first pass and hands you calm, ready answers.
5 tabs for 1 email. No more hopping between Gmail, Shopify and Printify. The order, the print status and the policy arrive on one card.
Gmail inbox0 unansweredInbox cleared.
PodleyReady for your approval55 ready
Print is peeling
“Washed it once and the design is coming off.”
Podley checked
Podley suggests
Send a replacement at no charge and draft the printer claim.
To Ruth · from support@sundaystudio.example
Hi Ruth, I’m sorry about the peeling print, and thanks for the photo. A new one is on its way at no charge.
Alex
Gmail, Shopify and Printify, on one card.
Gmail
Shopify
PrintifyMisprints, sizing, lost parcels, late orders, address changes, refunds. Taken care of.
Live from Podley’s knowledge base, and it grows as new products arrive in the catalogs.
Question about the tee
“Is this shirt 100% cotton?”
Podley checked
Podley suggests
Confirm it’s 100% cotton, and that heathers are a blend.
To Jordan · from support@sundaystudio.example
Hi Jordan, it’s 100% combed ring-spun cotton. The heather colors are a cotton and polyester blend, so they feel a touch softer.
Alex
Sizing
“I’m usually a medium. Will a large be too big?”
Podley checked
Podley suggests
Share the large’s chest measurement from the size chart.
To Riley · from support@sundaystudio.example
Hi Riley, the large measures 22 inches across the chest, laid flat, about an inch wider than the medium. If you like a relaxed fit, it’s a great pick.
Alex
My print cracked
“My print cracked. It arrived three weeks ago.”
Podley checked
Order statusDelivered three weeks ago Podley suggests
Send a replacement at no charge and draft the printer claim.
To Maya · from support@sundaystudio.example
Hi Maya, sorry about that. We’re sending you a new one at no charge.
Alex
Only you see this. Claim drafted for your approval.
Your customer never sees your printer’s name.
Wrong size
“Can I still change the size?”
Podley checked
Order statusAlready in production at the printer Podley suggests
Explain it’s already printing, so the size can’t change now.
To Tom · from support@sundaystudio.example
Hi Tom, your order is already being printed, so the size can’t change now. Once it arrives, a swap is easy.
Alex
Washing my hoodie
“How should I wash my hoodie so the print lasts?”
Podley checked
Podley suggests
Share the care steps from the garment spec.
To Avery · from support@sundaystudio.example
Hi Avery, wash it cold and inside out, then tumble dry on low or hang it to dry. That’s the kindest way to keep the print looking sharp.
Alex
Sent from your address, in your voice. Your printer and your blanks never come up.
Made for the made-to-order world
An order can be “Unfulfilled” in Shopify and already “In production” at Printify. Podley checks both before promising a change.
Replies and supported replacements, refunds, cancellations, and changes are prepared under your rules and wait for your approval. Some supplier claims still need a manual step.
See how supplier support works“Can I change the size?”
ShopifyUnfulfilledPrintifyIn productionCheck what can change before promising a swap.
Checked automatically before the reply is drafted · just now
Coming soon: Autopilot
Today you approve every reply. Autopilot is the next step, earned one kind of email at a time: once you’ve approved enough of Podley’s drafts of one kind exactly as written (ten for simple ones like tracking questions), over at least three days, it can offer to graduate that kind to Autopilot.
Coming soon · what the offer will look like
Podley suggests
Your last 10 tracking replies went out exactly as drafted. Graduate tracking updates to Autopilot?
Autopilot
Built from our own print-on-demand experience
We built Podley from thousands of real customer emails in our own print-on-demand store.
Before Podley, we ran our own print-on-demand brand. The late orders. The crooked prints. The customer who needs an answer while you’re trying to do everything else.
We spent months refining thousands of replies we wrote ourselves. So you can start with a voice that understands the work, and spend less of your day carrying it.
See the research behind PodleyMore headspace. A predictable price.
A little backup for your one-person show.
More support for your growing store.
One issue counts once. Multiple replies about the same issue are still one resolution.
No surprise overages. At your allowance, Podley keeps drafting for your review until it resets or you upgrade.
14 days free · No credit card
Podley Books gives you a daily view of your store’s numbers. Included with Studio, or $15/month on Solo. All plan details
Managing multiple stores? Agency is coming soon. Let’s talk
Glad you asked
Something specific about your store?
Talk to usYes. Customer replies are sent through your connected Gmail or Google Workspace account, using its sender identity and the signature you configure. Podley does not add its logo or a promotional footer to those replies. Your customers hear from your store.
No. During the beta, Podley prepares every reply and every order action for you to review. You can edit it, approve it, or decline it. Nothing sends and no money moves until you approve.
Podley answers order questions and prepares supported replacements, refunds, cancellations, and order changes for your approval. What it can offer depends on the order status, connected services, and your rules. Some supplier claims still need a manual step. Anything unusual comes back to you with the details ready.
You can edit a draft, decline a proposed action, or take over a case yourself. The case record shows the replies and actions that completed, so you can see where things stand.
The current offering is built around Gmail, Shopify, and Printify, with one store on Solo or Studio. Additional providers and the multi-store Agency plan are coming soon.
There are no overage charges. Podley keeps drafting replies for you to review until your allowance resets or you upgrade. A conversation with several replies about one issue still counts as one resolution.
Podley uses connected data to provide your support service. It does not sell your data or use your Gmail content to train AI models. The Privacy Policy explains which providers process your data and how to request export or deletion. Read our privacy policy.
No. Podley reads the garment specs behind your products and your printer’s policies for you. When a detail isn’t on file, it tells the customer it doesn’t have it to hand rather than guessing.
No. Replies come from your store, in your voice. Podley never names your printer, and it only names a garment brand if you choose to allow it.
Make a little space for the work you love.
Try Podley free14 days free · No credit card
