Print-on-demand customer service, off your plate.
I read every email, pull the live order from Shopify and Printify, and reply in your voice - around the clock, so you can get back to making.
14-day free trial · no credit card
Gmail
Shopify
Printify
You didn’t start a brand to answer “where’s my order?” at midnight. The printer shipped late, the carrier lost the box - none of it your fault, but every apology still lands on you.
Not a chatbot. An operator.
Set me up in two minutes. Hand me your inbox and your ground rules, and I’ll take it from there.
Always on
It never stops working. Every “where’s my order,” every refund, every claim - read, looked up in Shopify and Printify, and handled the moment it comes in. The inbox that never emptied, finally does.
Right where you work
Your own Gmail and Shopify. No new inbox, no migration, nothing new to learn.
No days off
Weekends, holidays, the next big rush. I don’t take days off, so customers never wait.
Always caught up
The routine clears itself before it piles up. You make two or three real calls, then you’re done.
In your voice
It sounds like you. Learned from your own sent mail - your phrases, your sign-off, how warm you run. Every reply reads like you wrote it, and your customers never know it wasn’t you.
Trained on your words
I study how you actually write, not a generic helpdesk script bolted onto your store.
Fluent in print-on-demand
Claim windows, production vs. shipping, which defects mean a reprint. I know your world.
Never “we apologize”
No robot voice, no canned macros. Just you, on your best, most patient day.
On your side
Fire your worst supplier. You take the heat for a defect you didn’t cause. So I grade every product and provider by issue rate - and show you the one quietly wrecking your reviews.
Provider report cards
Which blueprint, which printer, ranked by issue rate - not raw count. Fire the worst with proof.
Your money, your call
A chargeback or a refund over your cap? I stop, build the case, and hand it to you.
Sharper every week
Every case I handle teaches me. Next week’s replies are better than this week’s.
How it works
Watch me work one case. Not a mockup - this is the actual card your customers’ emails turn into.
Jordan Lee · order #AA1042
“Hi, where’s my hoodie? It’s been over a week and the tracking page hasn’t updated since last Tuesday. Kind of worried at this point.”
“Jordan - I checked and your package cleared the regional hub yesterday, so the scan just hasn’t caught up yet. It’s moving again and tracking shows Thursday. I’ll keep an eye on it and follow up myself if that changes.”
The actual product. Not a mockup. In Training Mode I wait for the tap you just saw; in Autopilot I send it myself and still show you what went out.
You stay in control
I never touch money without your say. A chargeback, a refund over your cap, anything that smells risky - I stop, build the case, and bring it to you ready to send.
Backed by a human.
Built by a POD seller who runs Podley on his own store.
Pricing
Try me. Less than a part-time VA, smarter than a helpdesk.
Founding pricing. Lock in these rates for life; they rise for later signups.
Solo
Everything you need to automate CS
- 50 resolutions/month
- 1 store
- Handles every common POD scenario - refunds, reships, claims, tracking, sizing
- Voice matching - replies that sound like you
- Shopify + Printify + Gmail
- Automated refunds & exchanges
Studio
PopularFor growing sellers scaling operations
- 300 resolutions/month
- Up to 3 stores
- Everything in Solo, plus:
- VIP customer detection
- Advanced analytics + CSV export
- Multi-store unified inbox
A resolution = one customer issue I reply to and close. A five-email back-and-forth still counts as one. 14-day free trial on every plan, no credit card. Need a custom plan? Let’s talk.
Pricing that stays put
One flat price. No per-ticket fee. No per-resolution fee. No surprise AI bill.
Most helpdesks now charge for the ticket AND the AI resolution on top - $0.75 to $1.50 every time the bot answers. A busy month should not read like a fine.
Competitor prices from their public pricing pages, July 2026.
FAQ
Still wondering? Ask me anything.
You make the things. I’ll handle the inbox.
Connect Gmail, Shopify, and Printify in two minutes. I start right away. By this time tomorrow, your inbox is clear.
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