Print-on-demand
customer service,
automated.
Say goodbye to the endless stream of customer service email. I read every message in Gmail, pull the live order from Shopify and Printify, reply in your voice, and run the fix myself.
Approve each one in Training Mode, or flip on Autopilot and I send them myself.
14-day free trial · no credit card · no inbox migration
Gmail
Shopify
PrintifyYou didn’t start a brand to answer “where’s my order?” at midnight. The printer shipped late, the carrier lost the box, and every apology still has to come from you.
80% of common customer service issues will be resolved by AI, with no human in the loop, by 2029.
Gartner, March 2025
I’m what that looks like for a print-on-demand store, live today.
Watch one case
Here’s the email you’d usually dread. Watch it come back finished.
Four tabs, every single time: Gmail, the order in Shopify, the reprint at Printify, then back to Gmail to type it up. Watch me close all four.
Count the tabs you didn’t open.
One tap and all three run through the APIs: the reprint goes to Printify, the mail sends, the order gets the note. This is the actual product, not a mockup. In Training Mode you watch me work and tap to send. On Autopilot I send it myself and show you what went out.
What I handle for you
I don’t just write back.I fix the order.
Not a chatbot: an operator with its hands on your store. The three questions below fill most of an inbox, but they’re examples, not the edges - every move runs through the real Shopify, Printify, and Gmail APIs, from first reply to finished fix.
“Where’s my order?”
- Pull the real tracking, and answer with facts.
- Fix the shipping address before it ships.
- Push a stuck order through to production.
“It arrived wrong.”
- Ask for the photo, and pick the case back up when it lands.
- Reprint it and send the replacement out.
- Open the return when you want the goods back first.
“Can I change it?”
- Swap the size or color they meant to order.
- Cancel the order and put the money back.
- Cancel the print job before it prints.
- Refund it, in full or in part.
And on every single one
- The reply goes out in your voice, not a bot’s.
- Anything genuinely yours to answer comes straight to you.
In Training Mode I draft, you approve. Flip on Autopilot and I send whatever clears your rules - a refund over your cap or an angry customer still comes straight to you. And the list is closed at 36 ordinary support moves: there is no action for your products, your theme, your storefront, your prices, or your settings. Not locked down. Nonexistent.
Your rules, live
Watch a refund wait for your yes.
Warm with the customer, careful with your money: a separate rulebook, not the AI, decides what moves - and you wrote the rulebook.
A recreation of one of those tests. The hold at the end is the measured outcome.
128 test scenarios, 27 built to break it. Zero dollars moved without approval.
Month four
The longer I stay, the more I notice.
Your suppliers, graded.
I grade every product and printer by how often they fail, so when you finally fire your worst supplier, you’ll have the receipts.
See a supplier report cardPodley Books.
I’m in your store all day anyway, so I add it up: what yesterday made and the month so far, with the product cost, the printer’s shipping, and anything you refunded already taken off - plus ad spend once you connect an ad account. Card processing fees aren’t in there yet, and I say so right on the number.
Where Books sits in pricingPricing
One flat price, and it stays put.
No per-ticket fee, no per-resolution fee, no surprise AI bill after a good month. Most helpdesks now charge for the ticket and then again for the AI answer - $0.75 to $1.50 each time the bot replies. A busy month shouldn’t read like a fine.
Founding pricing. Lock in these rates for life; they rise for later signups.
Solo
Everything you need to automate CS
- 50 resolutions/month
- 1 store
- Handles every common POD scenario - refunds, reships, claims, tracking, sizing
- Voice matching - replies that sound like you
- Shopify + Printify + Gmail
- Refunds & exchanges, run under your rules (you approve; autopilot optional)
Studio
PopularFor growing sellers scaling operations
- 300 resolutions/month
- Everything in Solo, plus:
- Podley Books included - your real numbers, every day
- Advanced analytics + CSV export (coming soon)
Agency
Coming soonFor agencies & multi-brand sellers
- 1,000 resolutions/month
- Up to 10 stores, one unified inbox
- Everything in Studio, plus:
- Priority support
- Dedicated onboarding
- Advanced policy configuration
Podley Books, the daily running total of what your store made, is included with Studio. $15 a month on Solo.
Competitor prices from their public pricing pages, July 2026.
A resolution = one customer issue I reply to and close. A five-email back-and-forth still counts as one. 14-day free trial on every available plan, no credit card. Need a custom plan? Let’s talk.
FAQ
The questions everyone asks first.
You make the things. I’ll handle the inbox.
Two minutes to connect Gmail, Shopify, and Printify. Come back in an hour: the order checked, the reply written in your voice, the refund or the reprint lined up behind it. Watch every one in Training Mode, or switch on Autopilot and I send them myself.
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