Stop dreading
your inbox.
Podley handles your print-on-demand customer service end to end — refunds, exchanges, claims, tracking — and replies in your voice. You just check in when you want to.
Gmail
Shopify
PrintifyWrong size hoodie, wants full refund of $34.99
Process refund. Order confirmed, item is non-returnable under $50 policy.
So sorry the hoodie didn't work out — I've already kicked off your refund for $34.99 and you should see it back on your card in about 3–5 days.
emails handled overnight
avg response time
missed claim deadlines
beta sellers
From last night across 50+ beta stores
You didn't start a business to answer emails all day.
“Where's my order?” “Can I get a refund?” “This doesn't look like the picture.” You didn't cause any of it — the printer shipped late, the colors came out wrong, the package got lost — but you're the one writing apology emails at midnight.
You've become a full-time customer service rep for problems someone else created, and it's eating 10–15 hours a week that should be going into your business.
10–15
hours per week
Spent on the same support emails, week after week, while your business waits.
Podley beta user surveys
63%
of sellers
Say support is the #1 barrier to growth
Podley beta survey, 2025
$191
per chargeback
Average cost — most sellers lose every dispute
Mastercard, 2025
Email lands. Podley handles it.
From classification to resolution — refunds processed, claims filed, tracking sent — all through the APIs you already use.
Classified instantly
Every email analyzed and routed across 50+ categories. Refund? WISMO? Quality defect? Podley knows.
Sarah M.
Re: Order #4521 — Wrong size
Hi, I received my hoodie but it's the wrong size. I ordered a Large but got an XL. Can I get a refund...
Wrong size hoodie, wants full refund of $34.99
Action taken via API
Pulls order data from Shopify, checks Printify status, processes refunds, initiates exchanges — no copy-pasting.
Reply sent in your voice
Starting from a POD-native baseline trained on real store emails, Podley fine-tunes to your exact tone from 200 of your sent messages.
So sorry the hoodie didn't work out — I've already kicked off your refund for $34.99 and you should see it back on your card in about 3–5 days.
No need to send anything back, keep it or pass it along to a friend!
— Sarah at YourStore
Review everything — or let it fly.
Start in Training Mode and approve every reply. When you're confident, flip to Autopilot and let Podley handle routine cases end-to-end.
Training Mode
Every draft, refund, and action lands in your Decision Deck for review. Approve, edit, or reject with a swipe. Podley learns from your feedback.
Autopilot
Routine cases — shipping updates, simple refunds, tracking requests — handled automatically. Complex or high-value cases still route to you.
Your voice. Not a bot.
Podley's default voice wasn't built from a generic prompt — it was trained on years of real support emails from our own print-on-demand stores. It already knows how to handle a Printify claim, reassure a first-time buyer, and when a casual tone beats a formal one. Your 200 sent emails fine-tune it from experienced to yours.
Thank you for contacting us regarding your refund request for order #4521. We apologize for any inconvenience caused. Your refund of $34.99 has been processed and will be reflected in your account within 5-7 business days.
So sorry the hoodie didn't work out — I've already kicked off your refund for $34.99 and you should see it back on your card in about 3-5 days. No need to send anything back, keep it or pass it along to a friend!
Not a generic helpdesk.
78 playbooks across 10+ categories. Every workflow, response, and decision draws on real print-on-demand expertise.
Print colors faded on phone case, photo shows significant shift
Approve reprint. Defect confirmed by AI vision (92% match). Claim window: 18 days.
What makes this POD-native
Claim window tracking
Never miss the 30-day deadline. Auto-escalating urgency.
72-hour lost package rule
Flags stalled packages before customers notice.
AI photo analysis
Verifies print defects against known supplier patterns.
Refund or reprint logic
Rules based on order value, history, and product type.
playbooks across
10+ categories
+ 7 proactive workflows that catch problems before customers complain.
Your brand is safe.
Every outbound email passes through 8 automated checks. No empty promises, no half-finished replies, no leaked internal data.
So sorry the hoodie didn't work out — I've already kicked off your refund for $34.99...
Action verification
Refund confirmed before claiming it
Completeness check
Amount, timeline, tracking present
Escalation rules
Not high-value, not sensitive
Brand protection
No supplier names or internal data
Promise validation
No unfulfillable commitments
Tone calibration
Matches configured voice profile
Amount verification
$34.99 matches order total
PII scanner
No credit card or account numbers
How sellers handle support today.
| Doing it yourself | Hire a VA | Podley | |
|---|---|---|---|
| Cost | Free (your time) | $500–1,500/mo | From $29/mo |
| Printify integration | None | Manual | Built-in |
| Refund decisions | You, every time | VA asks you | Automatic |
| Chargeback evidence | You compile it | Can't do this | Guided compilation |
| Claim deadlines | You track | VA might forget | Auto-tracked |
| Availability | When you're awake | Their hours | 24/7 |
| Setup time | N/A | Weeks of training | 2 minutes |
Don't take our word for it.
I woke up to 38 emails handled overnight. Refunds processed, Printify claims filed, tracking updates sent. I used to spend my mornings doing all of that manually.
Marcus T.
Shopify + Printify seller, ~500 orders/mo
When I crossed 200 orders a month, support almost broke me. Podley cut it from 3 hours a day to a 10-minute morning check-in. I finally have time to work on designs again.
Sarah K.
POD brand owner, scaling to $30K/mo
The voice matching is scary good — customers have no idea. But what really sold me was winning my first chargeback. Podley had the evidence packet ready before I even knew there was a dispute.
Ryan L.
Multi-store POD seller
Less than a VA. Smarter than a helpdesk.
14-day free trial on all plans. Cancel anytime.
Starter
Everything you need to automate CS
- 250 cases/month
- 1 store
- All 78 playbooks
- Shopify + Printify + Gmail
- AI classification & responses
- Automated refunds & exchanges
Pro
For growing sellers scaling operations
- 800 cases/month
- Up to 3 stores
- Everything in Starter, plus:
- Voice matching
- VIP customer detection
- Advanced analytics + CSV export
Scale
For high-volume sellers and teams
- 2,000 cases/month
- Up to 6 stores
- Everything in Pro, plus:
- Priority support
- Dedicated onboarding
- Custom playbook configuration
Need a custom plan or have questions? Let's talk
Frequently asked questions
Stop answering emails.
Start growing.
You started this business to create something — not to run a help desk for problems you didn't cause. Podley handles the inbox so you can get back to the work that actually matters.
Start free trialNo credit card required · Cancel anytime · Your data stays yours
Questions? hello@podley.app