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Last updated: January 30, 2026
Welcome to Podley. These Terms of Service (“Terms”) are a legally binding agreement between you (“you,” “your,” or “User”) and Podley (“Podley,” “we,” “us,” or “our”) governing your access to and use of the Podley platform, including our website, applications, APIs, and all related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
Podley is an AI-powered customer service automation platform designed for print-on-demand (“POD”) e-commerce businesses. The Service provides:
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms. The Service is intended for business use by e-commerce operators and is not directed at consumers under the age of 18.
To use the Service, you must create an account with accurate and complete information. You are responsible for:
You may authenticate using email and password, or through third-party OAuth providers (Google, Apple, Facebook). Accounts are non-transferable. You may not share your credentials or allow others to access your account unless they are authorized team members within your subscription plan limits.
The Service integrates with third-party platforms. When you connect these services, you authorize Podley to access and interact with them on your behalf within the scope of the permissions you grant during the connection process.
You may revoke access to any integration at any time through your account settings or the third-party platform directly. Podley is not responsible for the availability, accuracy, changes, or terms of service of any third-party platform.
The Service uses artificial intelligence (including models from Anthropic and OpenAI) to classify customer inquiries, generate suggested responses, and automate workflows. You acknowledge and agree that:
You agree to use the Service in compliance with all applicable laws and regulations, including the CAN-SPAM Act, GDPR, CCPA, and any other applicable data protection or consumer protection laws. You may not:
You are solely responsible for all content processed through the platform, including emails sent to your customers. You are responsible for ensuring that your use of the Service complies with the terms of service of all connected third-party platforms.
You retain all rights to your data. Podley does not claim ownership of any content you create, upload, or process through the Service, including your customer emails, order data, playbook configurations, or response templates.
By using the Service, you grant Podley a limited, non-exclusive license to process your data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your data or close your account.
Upon account termination, you may request an export of your data by contacting us at support@podley.com. We will provide your data in a machine-readable format within 30 days of such request. For full details on how we handle your data, see our Privacy Policy.
The Service and its original content, features, functionality, underlying technology, algorithms, and documentation are owned by Podley and are protected by copyright, trademark, trade secret, and other intellectual property laws. The Podley name, logo, and related marks are trademarks of Podley. You may not use our branding without prior written consent. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.
To provide customer support, troubleshoot issues, and ensure the security and integrity of the Service, authorized Podley administrators may access your account data. All administrative access is subject to the following safeguards:
The collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy. You represent and warrant that you have obtained all necessary consents from your customers to process their data through the Service, including where required by GDPR, CCPA, or other applicable data protection laws.
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.
We will make reasonable efforts to notify you of material changes to the Service via email or in-app notification. Continued use after changes constitutes acceptance.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. PODLEY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PODLEY DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED CONTENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PODLEY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR REVENUE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF PODLEY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO PODLEY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Podley, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights; (e) any content you process through the Service; or (f) any emails sent from your account, whether AI-generated or not.
Informal Resolution. Before filing any formal proceeding, you agree to first contact us at legal@podley.com and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration. If the dispute cannot be resolved informally, you and Podley agree to resolve it through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted in English and held in the State of Delaware or remotely, at the arbitrator's discretion.
Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found unenforceable, the entirety of this arbitration provision shall be null and void.
Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
Either party may terminate this agreement at any time. You may close your account through your account settings or by contacting us at support@podley.com.
Podley may suspend or terminate your access immediately and without prior notice if: (a) you violate these Terms; (b) you engage in conduct that we reasonably determine to be harmful to the Service, other users, or third parties; (c) we are required to do so by law; or (d) your account has been inactive for more than 12 months.
Upon termination: (i) your right to use the Service ceases immediately; (ii) we will delete your data within 30 days unless you request an export or applicable law requires longer retention; (iii) any outstanding fees become immediately due and payable. Sections that by their nature should survive termination will survive, including Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.
If you believe that content on the Service infringes your copyright, please send a notice complying with the Digital Millennium Copyright Act (DMCA) to our designated agent at legal@podley.com. Your notice must include: (a) a description of the copyrighted work; (b) a description of the infringing material and its location; (c) your contact information; (d) a statement of good faith belief that the use is unauthorized; and (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of one.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. The “Last updated” date at the top of this page will be revised. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.
Podley shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or failures of third-party services (including but not limited to Google, Shopify, Printify, Anthropic, or OpenAI).
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that arbitration is not applicable, any disputes shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.
If you have questions about these Terms, please contact us: