Customer support
that runs itself.
Podley reads, replies, and resolves your support inbox — refunds, exchanges, claims — end to end, in your voice.
Gmail
Shopify
Printify“I woke up and 38 emails were already handled.”
Where is my order #4891?
2m ago
Print looks different from mockup
8m ago
Wrong size — need exchange
14m ago
Refund request for damaged item
22m ago
Haven't received my package
31m ago
Sound familiar?
You didn't start a business to answer emails all day.
“Where's my order?” “Can I get a refund?” “This doesn't look like the picture.” 10–15 hours a week copy-pasting tracking numbers, agonizing over refund decisions, and apologizing for things outside your control.
Every print-on-demand seller hits this wall. The orders scale, the inbox explodes, and suddenly you're spending more time on support than on growing your brand.
What if your inbox handled itself while you slept?
Where is my order #3847?
Wrong size — need exchange
Where is my order #3901?
Refund request — damaged item
Where is my order #3856?
Print looks different from mockup
Where is my order #3812?
Size chart question
10-15
hrs/week
spent on the same support emails
Based on Podley beta user surveys
63%
of sellers
say support is the #1 barrier to growth
Podley beta survey, 2025
$191
per chargeback
average cost — and most sellers lose every dispute because they can't compile evidence fast enough
Mastercard, 2025
Here's what happens next
From inbox to resolution. Automatically.
Podley manages multi-turn conversations with full context — reading, acting, and responding, start to finish.
Email lands → classified instantly
Every email analyzed and routed — 50+ categories.
Context pulled, action taken
Fetches order data, processes refunds, exchanges, and claims.
Where's my order #3847?
It's in transit, ETA Jan 28. Here's your tracking link.
Tracking still shows no movement.
I see it hasn't updated. I've filed a claim and will keep you posted.
Reply sent in your voice
Your tone, your phrases — and picks up the thread when they reply.
Voice matching
Your voice. Every scenario.
Most AI sounds like AI. Podley connects to your Gmail, reads your last 200 sent customer service emails, and learns exactly how you write.
Refund replies get your reassuring tone. Shipping updates get your upbeat, proactive style. Quality issues get extra empathy. The result: responses that sound like you wrote them, not a bot.
- Scans 200 sent emails to learn your style
- Adapts tone per scenario — refunds, shipping, quality, exchanges
- Captures greetings, sign-offs, go-to phrases, even punctuation habits
- Responses that sound like you wrote them, not a bot
Hello Sarah,
Thank you for contacting us regarding your refund request for order #4521. We apologize for any inconvenience caused. Your refund of $34.99 has been processed and will be reflected in your account within 5-7 business days. Please don't hesitate to reach out if you have any further questions.
Best regards, Customer Support Team
Built different
Not a generic helpdesk.
Every workflow, response, and decision draws on real print-on-demand expertise. Here are a few examples.
Printify claim window tracking
Never miss the 30-day claim deadline. Photo reminders. Escalating urgency.
72-hour lost package rule
Automatic enforcement — flags packages with no movement so you can act before the customer does.
Quality defect photo analysis
AI vision analyzes customer photos to verify print defects and match against known supplier patterns.
Refund or reprint? Decided instantly.
Configurable rules based on order value, customer history, and product type. No more agonizing over every request.
Plus production vs. shipping awareness, white-label compliance, size chart detection, carrier-specific rules, and 78 playbooks across 10+ categories.
Every scenario, covered
78 Customer Service Playbooks. Every scenario covered.
From "where's my order" to chargebacks, Podley has a playbook for it.
Size Issues
6 playbooks
Quality Problems
8 playbooks
Shipping & Delivery
14 playbooks
Refunds & Returns
7 playbooks
Exchanges
4 playbooks
Product Questions
9 playbooks
Payment Issues
5 playbooks
Business Inquiries
3 playbooks
+ 7 proactive workflows that catch problems before customers complain.
Sleep-tight safeguards
Your brand is safe with Podley.
Every outbound email passes through the Message Gate — 8 automated checks that ensure only accurate, on-brand responses reach your customers.
Action Verification
Podley confirms every action actually happened before telling your customer it did. No empty promises.
Completeness Checks
Shipping emails always include tracking. Refund emails always include the amount. Nothing goes out half-finished.
Smart Escalation
High-value orders, repeat issues, and sensitive situations are automatically routed to you for a personal touch.
Brand Protection
Internal data, supplier details, and system language are automatically filtered — only customer-friendly content gets through.
AES-256-GCM
Credential encryption
100%
Transparent audit logging
1-click
Full data deletion
No sharing
Third-party data stays out
Plug in and go
Works with the tools you already use.
Real-time data flows from your existing stack into Podley.
Printful support coming soon.
Built for sellers like you.
Solo POD Sellers
Running a Shopify store with Printify. Drowning in support emails. Need to free up 10+ hours a week.
Growing Brands
Scaling fast. Need VIP detection, custom playbooks, and team-friendly workflows.
Super Sellers
1,000+ orders a month. Need scale, speed, and proactive alerts to stay ahead of issues.
Early results from beta
0
emails handled overnight
in one beta seller's first night
0
refunds processed while the seller slept
via Shopify API
< 0 min
average response time
vs. 4+ hours manually
0
missed claim deadlines
with automatic tracking
Sound familiar?
How sellers handle support today.
Most POD sellers start with Gmail and ChatGPT. Some hire a VA. Here's what changes with Podley.
Gmail + ChatGPT
- Cost
Free (but your time)
- Printify integration
None
- Refund decisions
You decide every time
- Chargeback evidence
None
- Claim deadlines
You track manually
- Availability
When you’re awake
- Setup time
N/A
Hire a VA
- Cost
$500–1,500/mo
- Printify integration
Manual dashboard
- Refund decisions
VA asks you every time
- Chargeback evidence
Manual compilation
- Claim deadlines
VA might forget
- Availability
Their working hours
- Setup time
Weeks of training
Podley
- Cost
From $49/mo
- Printify integration
Built-in
- Refund decisions
Rules-based, automatic
- Chargeback evidence
Guided evidence compilation
- Claim deadlines
Auto-tracked + reminders
- Availability
24/7
- Setup time
2 minutes
What sellers are saying
Don't take our word for it.
“I woke up to 38 emails handled overnight. Refunds processed, Printify claims filed, tracking updates sent. I used to spend my mornings doing all of that manually.”
Marcus T.
Shopify + Printify seller, ~500 orders/mo
“When I crossed 200 orders a month, support almost broke me. Podley cut it from 3 hours a day to a 10-minute morning check-in. I finally have time to work on designs again.”
Sarah K.
POD brand owner, scaling to $30K/mo
“The voice matching is scary good — customers have no idea. But what really sold me was winning my first chargeback. Podley had the evidence packet ready before I even knew there was a dispute.”
Ryan L.
Multi-store POD seller
Less than a VA. Smarter than a helpdesk.
14-day free trial on all plans. Cancel anytime.
The average VA costs $500–1,500/mo. A single chargeback costs $191. Podley starts at $49.
Podley Starter
Everything you need to automate CS
- 250 cases/month
- 1 store
- All 78 playbook templates
- Shopify + Printify + Gmail
- AI classification & responses
- Automated refunds & exchanges
- Multi-turn conversation handling
- Basic analytics
Podley Pro
For growing sellers scaling operations
- 800 cases/month
- Up to 3 stores
- Everything in Starter, plus:
- Voice matching (sound like you)
- VIP customer detection
- Advanced analytics + CSV export
- Slack notifications
Podley Scale
For high-volume sellers and teams
- 2,000 cases/month
- Up to 6 stores
- Everything in Pro, plus:
- Priority support
- Dedicated onboarding
- Custom playbook configuration
- Advanced learning that adapts faster
No surprise charges. Soft case limits — we'll never cut you off mid-month. Multi-store support rolling out Q2 2026.
Need a custom plan or have questions? Let's talk
Calculate your ROI
61x return
on your investment
Illustrative calculation — individual results will vary.
Frequently asked questions
Stopansweringemails.
Startgrowing.
Podley handles refunds, exchanges, tracking, and claims — end to end, in your voice. 14-day free trial, no credit card required.
No credit card required · Cancel anytime · Your data stays yours
Questions? hello@podley.app