Print-on-demand
customer support
that runs itself.
Podley handles entire support conversations — reading emails, pulling live order data, taking action on refunds and exchanges, and replying back and forth in your voice until every issue is resolved.
Gmail
Shopify
Printify
Where is my order #4891?
2m ago
Print looks different from mockup
8m ago
Wrong size — need exchange
14m ago
Refund request for damaged item
22m ago
Haven't received my package
31m ago
The problem
You didn't start a business to answer emails all day.
The same questions. Over and over. 10-15 hours a week copy-pasting tracking numbers and apologizing for things outside your control.
Every print-on-demand seller hits this wall. The orders grow, but so does the inbox — and there's no way to hire fast enough.
Where is my order #3847?
Wrong size — need exchange
Where is my order #3901?
Refund request — damaged item
Where is my order #3856?
Print looks different from mockup
Where is my order #3812?
Size chart question
10–15
hrs/week
spent on the same support emails
Based on Podley beta user surveys
63%
of sellers
say support is the #1 barrier to growth
Podley beta survey, 2025
2x
the orders
means 2x the emails — without automation, growth = burnout
What if your inbox just... handled itself?
Not an auto-responder. An AI agent that carries on full conversations — following up, adapting, and resolving issues across multiple replies.
From inbox to resolution. Automatically.
Podley doesn't just fire off one reply — it manages the full conversation. When customers respond, Podley picks up the thread with full context and keeps going.
Reads & classifies
Every email analyzed and routed — WISMO, refund, exchange, and 50+ more.
Pulls context & takes action
Fetches order data, then processes refunds, exchanges, and claims through your store APIs.
Where's my order #3847?
It's in transit, ETA Jan 28. Here's your tracking link.
Tracking still shows no movement.
I see it hasn't updated. I've filed a claim and will keep you posted.
Responds in your voice
Your tone, your phrases, your sign-off. And when the customer replies again, Podley picks up the thread with full context.
POD-native intelligence
Software that speaks print-on-demand.
Generic helpdesk tools don't understand that "in production" isn't the same as "shipped." They can't process a Printify refund or initiate an exchange through Shopify's API.
Podley can. Built by a POD seller, for POD sellers — it reads, decides, acts, and responds. Every workflow, every edge case, every provider quirk.
Printify claim window tracking
Never miss the 30-day claim deadline. Photo reminders. Escalating urgency.
72-hour lost package rule
Automatic enforcement — flags packages with no movement so you can act before the customer does.
Quality defect photo analysis
AI vision analyzes customer photos to verify print defects and match against known supplier patterns.
White-label compliant
Customers never see "Printify" or your fulfillment provider. Your brand stays consistent.
Size chart variance detection
Detects sizing inconsistencies across products and suppliers before customers complain.
Production vs. shipping awareness
"In production" isn't "shipped." Podley knows the difference and communicates accurately.
Responses that sound like you wrote them.
Podley scans your previous customer service emails to learn your exact writing style — your greetings, sign-offs, go-to phrases, even your punctuation habits. Every response matches your voice.
- Customize phrases you love (and avoid)
- Set your sign-off style
- Holiday greetings that match the season
- Adjust formality level with a slider
Try it out
Preview
Hi Sarah, thanks for letting us know about the sizing.
I've already kicked off a size exchange for a Medium and sent over a prepaid return label. No need to send the original back — feel free to keep it, donate it, or pass it along to a friend!
Thanks!
Workflow coverage
54 Customer Service Playbooks. Every scenario covered.
From "where's my order" to chargebacks, Podley has a playbook for it.
Size Issues
6 playbooks
Quality Problems
8 playbooks
Shipping & Delivery
14 playbooks
Refunds & Returns
7 playbooks
Exchanges
4 playbooks
Product Questions
9 playbooks
Payment Issues
5 playbooks
Business Inquiries
3 playbooks
+ 7 proactive workflows that catch problems before customers complain.
Integrations
Works with the tools you already use.
Real-time data flows from your existing stack into Podley.
Printful support coming soon.
Built for sellers like you.
Solo POD Sellers
Running a Shopify store with Printify. Drowning in support emails. Need to free up 10+ hours a week.
Growing Brands
Scaling fast. Need VIP detection, custom playbooks, and team-friendly workflows.
Super Sellers
1,000+ orders a month. Need scale, speed, and proactive alerts to stay ahead of issues.
Early results from beta
38
emails handled overnight
in one beta seller's first night
4
refunds processed while the seller slept
via Shopify API
< 2 min
average response time
vs. 4+ hours manually
0
missed claim deadlines
with automatic tracking
Simple, transparent pricing.
14-day free trial on all plans. Cancel anytime.
Podley
billed annually ($290/yr)
Everything you need to automate CS
- 500 emails/month
- 1 store
- All 54 playbook templates
- Shopify + Printify + Gmail
- AI classification & responses
- Automated refunds & exchanges
- Multi-turn conversation handling
- Basic analytics
No surprise charges. Soft email limits — we'll never cut you off mid-month.
Need a custom plan or have questions? Let's talk
The math
125x return
on your investment
Illustrative calculation based on 15 hrs/week at $50/hr — a conservative estimate for a business owner's time. Individual results will vary.
Frequently asked questions
It depends on your mode. In Training Mode, every response and action is reviewed by you before executing. In Autopilot Mode, routine inquiries are handled end-to-end — including processing refunds, initiating exchanges, and filing claims — while complex issues get escalated. You choose the level of control. In both modes, Podley maintains full conversation context — when a customer replies days later, it picks up right where it left off.
Those are general helpdesk tools. Podley is built from the ground up for print-on-demand — it understands claim windows, production vs. shipping status, size chart variances, and provider-specific quality patterns. No other tool does this.
Security & privacy
Your data is yours. Period.
We handle your customer emails — that's a serious responsibility. Every credential is encrypted, every action is logged, and you stay in control.
AES-256-GCM
Credential encryption
100%
Transparent audit logging
1-click
Full data deletion
No sharing
Third-party data stays out
Get back to building
your business.
Let Podley handle refunds, exchanges, tracking questions, and claims — end to end. 14-day free trial, no credit card required.
Questions? hello@podley.app