Your suppliers, graded
Support that understands your printer.
Podley checks Shopify and Printify before promising a change. It also tracks patterns in resolved cases, so you can see which products and providers need attention.
In your storeUnfulfilled
At the printerIn production- Received
- In production
- Shipped
Check the order
Shopify and Printify can show different stages. Podley checks the printer before promising an address change, cancellation, or replacement.
Follow your rules
Supported replacements and order changes follow your store’s policies. Every reply and order fix waits for your approval.
Keep claims clear
A customer replacement and a supplier claim are separate steps. Some claim work still needs you to submit information to the printer manually.
Spot the patterns behind the complaints.
Product and provider grades use your own resolved cases and shipped orders. The illustrative ledger below shows how that can help you investigate recurring issues.
| Product | Provider | Issues per 100 orders | Verdict |
|---|---|---|---|
| Heavyweight hoodie | Northbend Press | 9.4 | Investigate |
| Ceramic mug | Kestrel & Co. | 2.1 | Stable |
| Everyday tee | Kestrel & Co. | 1.6 | Stable |
| Canvas tote | Harborline Goods | 0.9 | Stable |
Northbend Press prints one product for you, and it comes back broken about six times as often as everything else on this list. That is the conversation to have this week.
Example rows, invented suppliers, so you can see the shape of it. Yours is built from your own resolved cases: each one filed against the exact product and print provider behind it, then weighted by how bad it was and divided by the orders you actually shipped. A rate, never a raw count, so your bestseller doesn’t get punished for selling.
Protect the claim
Printify gives you thirty days to claim a misprint, and the clock is easy to miss. I open the claim the moment the evidence lands, count down the days you have left, and hand you the package already written up: order, line item, photos, wording. You paste it into Printify.