Free templates
POD customer service reply templates.
One template per request a print-on-demand seller actually gets, ranked by how often it happens in a measured, real support inbox - not a generic top-10 list. Copy, fill in the blanks, send. No signup required.
Sizing & exchange
The single most common reason a POD customer writes in - more than WISMO.
WISMO
The second most common reason a POD customer writes in.
Quality claim
The third most common reason a POD customer writes in.
Product question
A common reason a prospective customer writes in before ordering.
Refund request
When the customer wants money back, not a replacement.
Lost package
One of the most common WISMO scenarios, not a separately measured intent.
Address change
A time-sensitive request with a hard production-status constraint.
Order cancellation
A short window shaped by how fast POD production starts.
These are built to be genuinely useful on their own, whether or not you ever use Podley - the ranking and the reasoning behind each one come from a real POD store’s support inbox, measured over 20 months, not a guess at what a generic helpdesk vendor thinks customers ask.
See what Podley drafts for your next customer email.
Connect Gmail and Shopify in about two minutes. From then on Podley reads every new customer email, pulls up the real order from Shopify and Printify, and writes the reply in your voice. Nothing sends until you approve it.