Stop dreading
your inbox.
Podley reads every email, pulls order data from Shopify and Printify, makes the call — refund, exchange, claim — and replies in your voice. You just review the decisions.
Gmail
Shopify
PrintifySarah M.
Refund Request
Customer received wrong size hoodie. Order #4521. Requesting full refund of $34.99. Item was a gift — needs resolution before Friday.
emails handled overnight
avg response time
missed claim deadlines
beta sellers
You didn't start a business to answer emails all day.
“Where's my order?” “Can I get a refund?” “This doesn't look like the picture.” 10–15 hours a week copy-pasting tracking numbers, agonizing over refund decisions, and apologizing for things outside your control.
Every print-on-demand seller hits this wall. The orders scale, the inbox explodes, and suddenly you're spending more time on support than on growing your brand.
10–15
hrs/week
spent on the same support emails
Podley beta user surveys
63%
of sellers
say support is the #1 barrier to growth
Podley beta survey, 2025
$191
per chargeback
average cost — most sellers lose every dispute because they can't compile evidence fast enough
Mastercard, 2025
Email lands. Podley handles it.
From classification to resolution — refunds processed, claims filed, tracking sent — all through the APIs you already use.
Classified instantly
Every email analyzed and routed across 50+ categories. Refund? WISMO? Quality defect? Podley knows.
Action taken via API
Pulls order data from Shopify, checks Printify status, processes refunds, initiates exchanges — no copy-pasting.
Reply sent in your voice
Learns your tone from 200 sent emails. Refunds get reassurance, shipping gets proactive updates, quality gets empathy.
Review everything — or let it fly.
Start in Training Mode and approve every reply. When you're confident, flip to Autopilot and let Podley handle routine cases end-to-end.
Training Mode
Every draft, refund, and action lands in your Decision Deck for review. Approve, edit, or reject with a swipe. Podley learns from your feedback.
Autopilot
Routine cases — shipping updates, simple refunds, tracking requests — handled automatically. Complex or high-value cases still route to you.
Your voice. Not a bot.
Podley reads your last 200 sent emails and learns exactly how you write — greetings, sign-offs, tone per scenario.
Thank you for contacting us regarding your refund request for order #4521. We apologize for any inconvenience caused. Your refund of $34.99 has been processed and will be reflected in your account within 5-7 business days.
So sorry the hoodie didn't work out — I've already kicked off your refund for $34.99 and you should see it back on your card in about 3-5 days. No need to send anything back, keep it or pass it along to a friend!
Not a generic helpdesk.
78 playbooks across 10+ categories. Every workflow, response, and decision draws on real print-on-demand expertise.
Printify claim window tracking
Never miss the 30-day deadline. Photo reminders. Escalating urgency.
72-hour lost package rule
Flags packages with no movement so you can act before the customer does.
Quality defect photo analysis
AI vision verifies print defects against known supplier patterns.
Refund or reprint? Decided instantly.
Configurable rules based on order value, customer history, and product type.
Shipping & Delivery
Quality Problems
Product Questions
Refunds & Returns
Size Issues
Payment Issues
Exchanges
Business Inquiries
+ 7 proactive workflows that catch problems before customers complain.
Your brand is safe.
Every outbound email passes through 8 automated checks. No empty promises, no half-finished replies, no leaked internal data.
Action Verification
Confirms actions happened before telling customers.
Completeness Checks
Tracking in shipping emails. Amounts in refund emails. Always.
Smart Escalation
High-value orders and sensitive issues route to you.
Brand Protection
Internal data and supplier details auto-filtered.
AES-256
Encryption
100%
Audit logging
1-click
Data deletion
Zero
Third-party sharing
How sellers handle support today.
| Gmail + ChatGPT | Hire a VA | Podley | |
|---|---|---|---|
| Cost | Free (your time) | $500–1,500/mo | From $49/mo |
| Printify integration | None | Manual | Built-in |
| Refund decisions | You, every time | VA asks you | Automatic |
| Chargeback evidence | You compile it | VA can't do this | Guided compilation |
| Claim deadlines | You track | VA might forget | Auto-tracked |
| Availability | When you're awake | Their hours | 24/7 |
| Setup time | N/A | Weeks | 2 minutes |
Don't take our word for it.
I woke up to 38 emails handled overnight. Refunds processed, Printify claims filed, tracking updates sent. I used to spend my mornings doing all of that manually.
Marcus T.
Shopify + Printify seller, ~500 orders/mo
When I crossed 200 orders a month, support almost broke me. Podley cut it from 3 hours a day to a 10-minute morning check-in. I finally have time to work on designs again.
Sarah K.
POD brand owner, scaling to $30K/mo
The voice matching is scary good — customers have no idea. But what really sold me was winning my first chargeback. Podley had the evidence packet ready before I even knew there was a dispute.
Ryan L.
Multi-store POD seller
Less than a VA. Smarter than a helpdesk.
14-day free trial on all plans. Cancel anytime.
Starter
Everything you need to automate CS
- 250 cases/month
- 1 store
- All 78 playbooks
- Shopify + Printify + Gmail
- AI classification & responses
- Automated refunds & exchanges
Pro
For growing sellers scaling operations
- 800 cases/month
- Up to 3 stores
- Everything in Starter, plus:
- Voice matching
- VIP customer detection
- Advanced analytics + CSV export
Scale
For high-volume sellers and teams
- 2,000 cases/month
- Up to 6 stores
- Everything in Pro, plus:
- Priority support
- Dedicated onboarding
- Custom playbook configuration
Calculate your ROI
Illustrative calculation — individual results will vary.
Need a custom plan or have questions? Let's talk
Frequently asked questions
Stop answering emails.
Start growing.
Podley handles refunds, exchanges, tracking, and claims — end to end, in your voice.
Start free trialNo credit card required · Cancel anytime · Your data stays yours
Questions? hello@podley.app